Question 1

How will I receive my e-book after purchase?

Accepted Answer

Immediately after a successful payment, your e-book is sent to your email address in PDF/EPUB format. It usually takes 1–2 minutes.

Question 2

What format are the e-books in?

Accepted Answer

All e-books are delivered in both PDF and EPUB formats. Both formats work comfortably on mobile, tablet, and computer.

Question 3

What payment methods are accepted?

Accepted Answer

We accept card payments (Visa/Mastercard). Payment is processed securely through Polar.

Question 4

Can I get a refund on an e-book?

Accepted Answer

Since this is a digital product, refunds are not possible after purchase. If you experience any technical issues, contact us and we'll help.

Question 5

What are book bundles?

Accepted Answer

Book bundles are sets of complementary e-books. Each bundle comes with a sequential reading plan and costs less than buying the books separately.

Question 6

How does the discount system work?

Accepted Answer

1 book is purchased at regular price. Buying 2 books gives you 10% off; buying 3 or more gives you 15% off automatically.

Question 7

Do you sell only e-books?

Accepted Answer

Yes, Kozmikus sells only digital e-books. Physical print books are not shipped. E-books can be read on any device.

Question 8

What if my e-book didn't arrive by email?

Accepted Answer

Check your spam/junk folder. If it's not there, send your order email to us via the contact form and we'll resend it immediately.

Frequently Asked Questions